Please make sure to box up product in original boxes and all paperwork and parts. Speakers with Burnt Coils or frozen up or physical damage will not be accepted.Amplifiers that have been smoked from improper use will not be accepted. (Boxes, Packing, Instructions, ETC) Everything we sent needs to come back. No physical damage will be accepted!!! Please make sure to box up product in original boxes with all paperwork and parts. Speakers with burnt coils, is frozen up, or has physical damage will not be accepted. Big Jeff Online's customer service department is staffed with real people (Mon-Fri 8AM-4PM), looking to help answer any questions you may have.